contact@tmexchange.com.au 02 9643 9224
  1. Introduction
  2. What Information We Collect
  3. How We Collect Personal Information
  4. How We Use Personal Information
  5. Sharing and Disclosure
  6. Security
  7. Website and Cookies
  8. Direct Marketing
  9. Access and Correction
  10. External Websites
  11. Policy Updates
  12. Complaints and Contact
1. Introduction

TMEX Pty Ltd ("we," "our," or "us") is committed to safeguarding the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect personal information in compliance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). By accessing our services or website, you consent to the collection, use, and disclosure of your information as described in this policy.

2. What Information We Collect

We may collect and hold the following types of personal information:

  • Full name
  • Proof of address
  • Phone numbers
  • Email addresses
  • Occupation
  • Beneficiary bank account details
  • Government-issued identification
  • Transaction history
  • Payment card details
  • IP address, device information, and browsing history
3. How We Collect Personal Information

We collect personal information directly from you, face-to-face, via third-party verification services, and through website analytics tools including cookies. We also use the Document Verification Service (DVS).

4. How We Use Personal Information

We use personal information to process transactions, verify identity, comply with legal obligations, prevent fraud, improve services, and communicate with you.

5. Sharing and Disclosure

We do not sell personal information. We may share it with service providers, financial institutions, regulators, and business partners where required.

6. Security

We implement encryption, access controls, audits, and staff training to protect personal information.

7. Website and Cookies

Cookies are used to improve functionality, analytics, and fraud detection.

8. Direct Marketing

Marketing communications are opt-in and can be unsubscribed at any time.

9. Access and Correction

You may request access to or correction of your personal information.

10. External Websites

We are not responsible for third-party website privacy practices.

11. Policy Updates

We may update this policy periodically.

12. Complaints and Contact

Privacy Officer

TMEX Pty Ltd

21 Auburn Road, Auburn NSW 2144

Email: contact@tmexchange.com.au