Privacy Policy

1. Introduction

TMEX Currency Exchange is operated by TMEX PTY LTD (ABN 93 684 277 745) - "we", "our" or "us". We are committed to safeguarding the privacy of our customers and website visitors.

This Privacy Policy explains how we collect, use, disclose and protect personal information in compliance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). By using our services or this website, you consent to the collection, use and disclosure of your information as described in this policy.

2. What information we collect

We may collect and hold the following types of personal information:

• Full name
• Proof of address
• Phone numbers
• Email addresses
• Occupation
• Government-issued identification
• Transaction history
• Payment card details
• IP address, device information and browsing history

3. How we collect personal information

We collect personal information directly from you, face to face at our Auburn store, through third-party verification services, and through website analytics tools including cookies. We also use the Document Verification Service (DVS).

4. How we use personal information

We use personal information to process transactions, verify identity, comply with our legal obligations, prevent fraud, improve our services and communicate with you.

5. Sharing and disclosure

We do not sell personal information. We may share it with service providers, financial institutions, regulators and business partners where required.

6. Security

We implement encryption, access controls, audits and staff training to protect personal information.

7. Website and cookies

This website sets no advertising cookies. The only analytics tool is Google Analytics, which we use to see which pages help visitors and how many people call us or ask for directions from the site. It sets a first-party cookie that tells returning visitors from new ones; it does not collect your name, email address or contact details, and we do not use it for advertising. If you would rather not be counted, the Google Analytics opt-out browser add-on or your browser's cookie settings will stop it.

If you arrive from an online advertisement, the advertising platform may add a click reference to the link. We keep that reference in your browser for up to 90 days so we can see which advertisement brought visitors to the store.

The rates feed and the store map are loaded from our own servers and from Google Maps; they do not use cookies to track you.

8. Direct marketing

Marketing communications are opt-in, and you can unsubscribe at any time.

9. Access and correction

You may request access to, or correction of, the personal information we hold about you. Contact our Privacy Officer using the details in section 12 and we will respond as required under the Privacy Act.

10. External websites

Our website may link to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. Policy updates

We may update this policy periodically. The current version is always published on this page, with the last updated date shown at the top.

12. Complaints and contact

If you have a question or a privacy complaint, contact our Privacy Officer:

If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.